Shopping at Rengé is easy breezy! Once you’ve found what you like, choose color and size (please be sure to refer to our sizing guide) and click on ADD TO CART. You can review your items by clicking on the SHOPPING CART link, but if you’re in a hurry go straight to CHECKOUT to complete your order.
FAQs
How do I make a purchase?
Do I need to set up an account to place an order?
Setting up an account helps us to get to know you better, and you’d be in the loop with all that’s happening but if you really can’t be bothered, you can shop anonymously.
What countries does Rengé ship to?
Rengé ships within India and Internationally. Click here to view the list of countries we ship to.
What are the international shipping charges?
Shipping is FREE for international orders over Rs. 20,000. All other orders are charged a standard shipping rate of Rs.1,000.
Can I add an item after I just placed an order?
Unfortunately we are unable to add any items to an existing order, however you can place a new order anytime you feel like.
Can I change or cancel my order?
We usually process all orders within 48 hours (subject to availability) so call/ email us immediately in case you need to cancel. However, once your order has been processed we are unable to cancel it. If the cancellation is done in time, the refund is processed within 10 working day, through the same mode of payment.
When will my order ship?
Our orders are sent out within 2 business days of the purchase transaction. Most of our orders are received within 7 working days (within India) and 10 working days (internationally). We don’t ship on the weekends or holidays, because we’re too busy chilling as we hope you are too .
What’s the status of my order?
Once you’ve received your shipping confirmation you can click on ‘track your order’ and see the status of delivery. Otherwise please email or call us.
What if something I receive is damaged?
Can I exchange/return a sale item?
We do not give store credit or allow exchange for sale items. We do not allow refunds on any items
An item I love is sold out! What can I do?
Because we make limited pieces, we tend to sell out fast! So please email us with your preference of size and color and we will do our best to restock the item!
Can I use my store credit on a sale item?
No. You can only use store credit for non sale items.
My size isn't available. Can I customize an outfit to my size?
YES! We will gladly customise any garment to your size for FREE. You will need to fill out the required measurements when you're placing your order. Feel free to call us for further information.
Can I exchange/return my customised outfit?
Since the customised outfit was tailored specifically for you, we don't allow an exchange or return for these orders.
How long will my customised order take to arrive?
Your customised order will reach you between 7-10 days.
